Responsible Gaming at bedtbd — Play Smart, Stay Safe

1. Age Restriction — 18+ Policy

bedtbd operates a strict minimum age policy. No person under the age of 18 years is permitted to open a bedtbd account, make a deposit, place a bet, or participate in any gambling activity on bedtbd.net. This policy applies to all players in Bangladesh without exception.

During the registration process, all applicants are required to confirm that they are aged 18 or older. Before a new account is granted full deposit and withdrawal access, our KYC team reviews identity verification documents — typically a National Identity Card (NID), passport, or driver's licence — to confirm the player's date of birth. Any account found to have been opened by a person under 18 will be closed immediately and all funds returned to the payment source.

Protecting Minors

bedtbd strongly encourages parents and guardians to take an active role in preventing underage access to online gambling platforms. We recommend:

• Using parental control and internet filtering software on shared devices.
• Never sharing your bedtbd account credentials with family members or others.
• Logging out of your bedtbd account when leaving a shared device unattended.
• Contacting [email protected] (plain text) immediately if you believe a minor has accessed or registered a bedtbd account.

2. Recognising Problem Gambling

Gambling is a popular and enjoyable pastime for millions of players across Bangladesh. For the vast majority of people, it remains a recreational activity with no lasting negative consequences. However, for a smaller group of players, gambling can become problematic — affecting finances, relationships, work, and mental health.

bedtbd encourages all players to periodically reflect on their gambling habits. The following self-assessment questions are designed to help you identify whether gambling may be becoming a problem in your life:

3. Deposit Limits

One of the most practical tools for responsible gambling is setting a deposit limit. bedtbd allows every registered player to set limits on how much they can deposit into their account within a given time frame. Three types of deposit limits are available:

• Daily deposit limit: The maximum amount (in BDT) you can deposit within any 24-hour period.
• Weekly deposit limit: The maximum amount you can deposit within any 7-day period.
• Monthly deposit limit: The maximum amount you can deposit within any 30-day calendar period.

How to Set or Change Your Deposit Limit

If you are unable to change your limit through account settings, contact [email protected] (plain text) and a member of the bedtbd team will assist you within 24 hours.

4. Session Reminders & Time Limits

It is easy to lose track of time when playing casino games or following a live cricket betting market. bedtbd offers session time reminders that notify you after a pre-set period of continuous activity — for example, after 30 minutes, 1 hour, or 2 hours of uninterrupted play.

When a session reminder triggers, you will receive an on-screen notification showing how long you have been active during the current session and your net gaming balance for that session. You can then choose to continue, take a break, or log out. Session reminders do not automatically terminate your session — the decision remains yours. However, research consistently shows that even a brief prompted pause significantly reduces the risk of problem gambling behaviour.

5. Cooling-Off Periods

A cooling-off period is a short-term account suspension designed for players who want a temporary break from gambling. During a cooling-off period, your bedtbd account is deactivated — you cannot log in, place bets, or make deposits. Any pending withdrawals will continue to be processed normally during a cooling-off period.

bedtbd offers the following cooling-off durations:

• 24 hours — for a brief reset after an unexpectedly long session.
• 48 hours — a standard weekend or short-break option.
• 7 days — a one-week break to reassess your gambling habits.
• 30 days — a full month away from the platform.

A cooling-off period cannot be ended early. Once activated, the suspension remains in place for the full duration selected. You will receive an email confirmation when your cooling-off period begins and another when it ends. To activate a cooling-off period, use the "Responsible Gaming" section in your account settings or contact [email protected] (plain text).

6. Self-Exclusion

Self-exclusion is the most serious responsible gaming tool available on bedtbd and is intended for players who believe they have a gambling problem and need a sustained period away from all gambling activity. When you self-exclude, your bedtbd account is permanently suspended for the duration you choose, and you will be unable to open a new account during that period.

Self-Exclusion Periods

• 6 months
• 1 year
• 3 years
• Permanent / indefinite

What Happens During Self-Exclusion

• Your bedtbd account is immediately and fully suspended.
• You cannot log in or access any gambling feature on bedtbd.net.
• Your account balance (if any) will be returned to you via the payment method on file within 5–10 business days.
• bedtbd will remove you from all promotional mailing lists. You will not receive bonus offers, promotional emails, or any gambling-related communications during your self-exclusion period.
• The self-exclusion cannot be reversed or shortened for any reason — including at your own request — during the chosen period.

How to Request Self-Exclusion

To initiate self-exclusion, send an email to [email protected] (plain text — not a clickable link) with the subject line "Self-Exclusion Request" and include your registered account username and the duration you are requesting. Our team will process your request within 24 hours and confirm by return email once the exclusion is active.

7. Support Resources

bedtbd recognises that responsible gaming tools on a platform are only one part of a broader support ecosystem. Players in Bangladesh who feel that gambling is causing serious harm to themselves or their families are encouraged to seek professional support. The following types of organisations and resources can provide confidential, expert assistance:

• National mental health helplines in Bangladesh — contact the National Mental Health Helpline (Kaan Pete Roi, 01779-554391, plain text) for emotional support.
• Addiction counselling services — licensed counsellors and psychologists in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities can provide one-on-one therapy for gambling addiction.
• Community support groups — peer support groups for compulsive gamblers operate in major urban centres across Bangladesh and can provide shared experience and accountability.
• Family support services — if a family member's gambling is affecting your household, family counselling services in Bangladesh can provide guidance for spouses, parents, and children affected by a loved one's gambling behaviour.

bedtbd does not directly manage or endorse any specific third-party support provider. The above categories are provided as a general guide. We strongly encourage players and their families to search for accredited, licensed services in their local area.

8. Contact Our Team

bedtbd's responsible gaming support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6). All responsible gaming enquiries are handled with complete confidentiality and without judgement.

If you are concerned about your gambling — or about someone else's — please do not hesitate to reach out:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for responsible gaming queries: "Responsible Gaming Request"
• Response time: Within 24 hours for all responsible gaming requests; cooling-off and self-exclusion requests are prioritised and processed as quickly as possible.
• Language: English