Privacy Policy — bedtbd Betting & Casino Platform

1. Information We Collect

bedtbd collects personal data from players in two primary ways: information you provide directly when registering and using the platform, and information we collect automatically through your interaction with bedtbd.net. We collect only the data that is genuinely necessary to deliver a secure, compliant, and enjoyable betting and casino experience.

1.1 Information You Provide Directly

When you register a bedtbd account or interact with our platform, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and division within Bangladesh).
• Account credentials: Username and encrypted password. bedtbd stores passwords using one-way hashing — we never store your password in plain text.
• Payment data: bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details (for bank transfer withdrawals), or card details (where applicable). Full card numbers are not stored on bedtbd servers — card tokenisation is handled by our payment processing partners.
• Verification documents: Copies of government-issued identification (National Identity Card, passport, driver's licence) and proof of address documents submitted during the KYC verification process.
• Communication records: Messages, emails, and chat transcripts sent to or received from the bedtbd support team.
• Responsible gaming data: Deposit limits, session reminders, cooling-off requests, and self-exclusion requests submitted through your account settings or to our support team.

1.2 Information Collected Automatically

When you access bedtbd.net, our systems automatically collect certain technical and behavioural data to ensure the platform functions correctly and to detect fraudulent or abusive activity:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited on bedtbd.net, time spent on each page, games played, bets placed, deposit and withdrawal history, and clickstream data.
• Session data: Login timestamps, session duration, and geographic location data derived from IP address (country and city level only — not precise GPS location).
• Cookie data: Data collected via cookies and similar tracking technologies as described in Section 4 of this Privacy Policy.

1.3 Data From Third Parties

In limited circumstances bedtbd may receive personal data about you from trusted third parties, including:

• Identity verification service providers used to complete KYC checks.
• Payment processors confirming the status of deposit or withdrawal transactions.
• Fraud prevention and anti-money-laundering screening services.
• Game providers (such as Pragmatic Play, Evolution Gaming, or Spribe) reporting game session data relevant to your bedtbd account.

Data received from third parties is subject to the same protections as data you provide directly and is used only for the specific purposes described in this policy.

2. How We Use Your Data

bedtbd processes personal data only where there is a lawful basis for doing so. The primary bases on which we rely are: performance of a contract with you (i.e., operating your bedtbd account), compliance with a legal obligation, our legitimate interests in running a secure and compliant platform, and — where required — your explicit consent.

Purpose	Data Used	Lawful Basis
Account registration and management	Identity, contact, credential data	Contract performance
Age verification and KYC compliance	Identity data, verification documents	Legal obligation
Processing deposits and withdrawals	Payment data, identity data	Contract performance
Fraud prevention and security monitoring	Device data, usage data, payment data	Legitimate interests
Anti-money-laundering monitoring	Identity, payment, transaction data	Legal obligation
Customer support and dispute resolution	Identity, contact, communication records	Contract performance
Responsible gaming tools and compliance	Responsible gaming data, usage data	Legal obligation / Legitimate interests
Platform analytics and improvement	Usage data, session data, cookie data	Legitimate interests
Promotional communications (where opted in)	Contact data, usage data	Consent

bedtbd does not use automated decision-making (including profiling) that produces legal or similarly significant effects without human oversight. Where automated tools are used to flag accounts for fraud or responsible gaming review, a member of the bedtbd compliance team reviews each flagged case before any action is taken.

3. Sharing Your Information

bedtbd does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share personal data only in the following limited and clearly defined circumstances:

3.1 Service Providers and Data Processors

bedtbd engages trusted third-party service providers to help operate the platform. These providers act as data processors on our behalf and are contractually required to handle your data only in accordance with bedtbd's instructions and applicable data protection standards. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners that facilitate your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age-verification services.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios whose titles appear in the bedtbd lobby.
• Fraud and security services: Providers of anti-fraud screening, IP intelligence, and device fingerprinting services.
• Platform infrastructure: Cloud hosting, content delivery network, and database service providers.
• Customer support tools: Live chat and email support platform providers.

3.2 Legal and Regulatory Disclosure

bedtbd may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, court order, or regulatory instruction. In such cases, bedtbd will disclose only the minimum data necessary to fulfil the legal requirement.

3.3 Business Transfers

In the event that bedtbd undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by bedtbd may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer that materially affects the processing of their personal data, and their rights under this Privacy Policy will be maintained.

4. Cookies & Tracking

bedtbd.net uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, recognise returning players, maintain secure sessions, and understand how users interact with the site. The following categories of cookies are used on bedtbd.net:

Cookie Category	Purpose	Duration
Strictly Necessary	Maintain your login session, prevent cross-site request forgery, and enable core platform functions. Cannot be disabled.	Session / up to 24 hours
Performance & Analytics	Collect anonymised data on page load times, error rates, and navigation paths to help bedtbd improve the platform experience.	Up to 12 months
Functional	Remember your language preference, last-visited game category, and responsible gaming settings so you do not need to reconfigure them on each visit.	Up to 6 months
Game Provider	Game studios (e.g., Pragmatic Play, Evolution Gaming) may set cookies within their game iframes to maintain game state and fairness integrity. These are governed by the respective provider's own cookie policy.	Session

bedtbd does not use third-party advertising cookies, social media tracking pixels, or behavioural retargeting cookies. You can manage or clear cookies through your browser settings at any time. Note that disabling strictly necessary cookies may prevent you from logging in or using certain platform features.

5. Data Retention

bedtbd retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Our general retention principles are as follows:

• Active account data: Retained for the duration of your active bedtbd account and for a period of at least five (5) years following account closure, in line with standard anti-money-laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission, as required by applicable financial crime prevention regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the most recent interaction in the same support thread.
• Marketing consent records: Retained until you withdraw your consent or for three (3) years from the date of last engagement, whichever is earlier.
• Cookies and analytics data: Anonymised analytics data may be retained for up to twelve (12) months. Raw session logs are deleted within ninety (90) days.

When a retention period expires, data is either securely deleted using industry-standard deletion methods, or anonymised such that it can no longer be linked to any individual player. Anonymised aggregated data (e.g., platform usage statistics) may be retained indefinitely for internal research and product improvement purposes.

6. Security Measures

bedtbd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Key security measures include:

• SSL/TLS encryption: All data in transit between your browser and bedtbd.net is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Password hashing: Account passwords are stored as salted one-way hashes. bedtbd staff cannot retrieve your plain-text password under any circumstances.
• Access controls: Personal data is accessible only to bedtbd staff who require it to perform their specific job function. Role-based access controls limit the scope of internal data access.
• Two-factor authentication: bedtbd supports two-factor authentication (2FA) on player accounts to provide an additional layer of protection against unauthorised login attempts.
• Regular security reviews: bedtbd conducts periodic internal security reviews and works with third-party security specialists to identify and remediate potential vulnerabilities.
• Data minimisation: bedtbd collects only the data that is strictly necessary for each processing purpose, reducing the volume of personal data that could be affected in the event of a security incident.

7. Your Privacy Rights

As a bedtbd player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] (plain text — not a clickable link) with the subject line "Privacy Rights Request" and your registered account username. bedtbd will acknowledge your request within 5 business days and respond substantively within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data bedtbd holds about you, along with information about how it is being used.
• Right to rectification: If any personal data bedtbd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most contact details directly through your bedtbd account settings.
• Right to erasure: In certain circumstances, you have the right to request that bedtbd delete the personal data it holds about you. Note that this right is subject to limitations where data retention is required by law (e.g., AML record-keeping obligations).
• Right to restriction of processing: You have the right to request that bedtbd restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to bedtbd in a structured, machine-readable format, and to have that data transmitted to another service provider where technically feasible.
• Right to object: You have the right to object to processing of your personal data based on legitimate interests, including the use of your data for platform analytics. You may also withdraw consent for marketing communications at any time via your account settings or by emailing support.
• Right to withdraw consent: Where bedtbd processes your data on the basis of your consent (e.g., for marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bedtbd will not charge a fee for handling a privacy rights request unless the request is manifestly unfounded or excessive. In such cases, bedtbd reserves the right to charge a reasonable administrative fee or to decline the request, with written reasons provided to you.

8. Privacy Contact & Updates

8.1 How to Contact Us About Privacy

For all privacy-related enquiries, data subject access requests, or concerns about how bedtbd handles your personal data, please contact our support team:

Email: [email protected] (plain text — not a clickable link)
Response time: Within 5 business days for acknowledgement; within 30 calendar days for substantive response
Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
Language: English

8.2 Links to Third-Party Platforms

bedtbd.net does not contain outbound links to third-party websites. Game titles in the bedtbd casino lobby are delivered via embedded iframes from certified game providers. These game providers operate their own privacy practices within their iframes, and bedtbd is not responsible for the data handling practices of those third-party studios. Players are encouraged to review the privacy policies of individual game providers where relevant.

8.3 Children's Privacy

bedtbd.net is strictly for adults aged 18 and above. bedtbd does not knowingly collect personal data from anyone under the age of 18. If bedtbd discovers that personal data has been inadvertently collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered a bedtbd account, please notify us at [email protected] (plain text) immediately.

8.4 Updates to This Privacy Policy

bedtbd may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The "Last Updated" date at the top of this page indicates when the most recent revision was made. For material changes that significantly affect how we process your personal data, bedtbd will notify registered players via their registered email address at least 14 days before the change takes effect. Continued use of bedtbd.net after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and bedtbd. For further information about how bedtbd handles your data, visit our FAQ page or contact our support team directly.